Analyze
A guide to reports on Sweo's performance
21 articles
Measure customer service with Insights built for the AI Agent era
Monitor Sweo’s performance with clarity and confidence
Optimize Sweo instantly with the help of AI
Use the Topics Explorer to see what’s driving volume
Understand customer experience at scale with the CX Score
Create your own Custom Report
View Sweo AI Agent's conversations
Analyze unresolved questions
Debug Sweo AI Agent answers
Measure and report on Sweo CSAT
Reporting metrics & attributes
Reporting datasets
How to use chart drill-in
Top ten ways to optimize Sweo
AI Inbox translations
Use the CX Score from Zendesk conversation data via API
How to improve AI-generated answers and ensure consistency
Share Custom Report externally
Schedule sharing your Custom Report externally
Sweo AI Agent automation rate
Using images and GIFs in Sweo AI Agent replies