Control how you disclose your AI Agent

You can now choose how to let customers know they’re speaking with an AI Agent in Messenger, Zendesk Messaging or Tickets, and Salesforce cases.

You can choose:

• Label: Show or hide the “AI Agent” label next to the agent’s name in Messenger.
• Disclaimer: Add an AI Agent disclaimer to Zendesk Ticket and Salesforce case emails.
• Intro: Use an intro message to announce the AI Agent at the start of conversations.

Learn more here