#1 in performance benchmarks
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Sweo Million Dollar Guarantee

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Sweo and keep your team on
Salesforce

Sweo—the most powerful, best-performing AI Agent for customer service—is available for Salesforce, so you can resolve up to 93% of queries without any migration or changes to your setup.

Seamless Integration

Sweo seamlessly integrates with your existing setup

01Sweo integrates seamlessly with Salesforce—reading and updating data, following your routing and automation rules, and working within your existing setup to deliver accurate, on-brand support.

Fig 1.A

Personalizes answers and updates Salesforce

Sweo uses the Salesforce data you choose to share to generate accurate responses, and writes updates—like field changes, transcripts, and summaries— back to the fields you've approved.

Fig 1.B

Connects directly to Salesforce—no migration required

Sweo uses your existing knowledge base articles, case fields, contact records, and Flows to deliver accurate, personalized responses, without any disruption to your current setup or processes.

Fig 1.C

Insights from every interaction

Sweo's integration with Salesforce means it can analyze historical Cases and Live Chats to power Sweo Insights, a groundbreaking, AI-powered product that helps you monitor performance, explore Topics, and optimize Sweo.

Average Resolution Rate

Sweo for Salesforce has been a game-changer. Sweo's seamless integration meant no disruption to our existing setup, leading to faster customer responses.

Configurability

Configure Sweo to work like your best agents

02Define exactly how Sweo operates—from tone and routing to handoff rules—so it fits your workflows, complements your team, and resolves complex queries with accuracy and reliability.

Fig 2.A

Seamless handoff to human agents

You control when and how Sweo hands off to your team. Every handoff includes the full conversation transcript, field updates, and a summary—so agents have all the context they need to respond quickly and effectively.

Fig 2.B

Follows your exact workflows

Sweo follows your routing logic and Salesforce rules to triage, escalate, or resolve cases. Whether it's handing off live or creating a new case, it uses the fields and values you define.

Fig 2.C

Adapts to your brands, teams, and tiers

Use synced Salesforce data to configure Sweo by customer segment, support tier, or region—so every experience is tailored and on-brand.

Working with Intercom has been a standout experience. The team helped us configure Sweo for Salesforce to match our workflows, track performance, and improve over time. Within just a few weeks, we reached a 92.7% resolution rate.

There's a lot of transparency baked into how you configure Sweo and build the workflows, which gives us control over the end-to-end experience.

Omnichannel

Resolve queries across every Salesforce channel

03Sweo works across key Salesforce channels—including email, web, and chat—so every customer gets faster, personalized support, no matter how they reach out.

Salesforce CasesSweo responds directly to cases assigned through your rules or Flows. It can handle any case—whether it comes in via email or a web form.

Fig 3.A

Sweo MessengerSweo handles live chats on your website or app. Based on your support logic, it can hand off to a live agent or convert the conversation into a Salesforce case—with all the context your team needs to respond effectively.

Fig 3.B

Sweo VoiceConnect Sweo with your telephony system to deliver natural, AI-powered voice support. Calls are logged as Cases in Salesforce, complete with summaries and metadata for reporting.

Fig 3.C

Copilot

Give every agent an AI assistant in their Salesforce inbox

04Copilot is a personal AI assistant embedded directly in Salesforce Service Cloud. It gives agents instant access to trusted answers, content suggestions, and relevant case insights—so they can resolve issues faster, reduce manual effort, and stay focused on high-value conversations.

Fig 4.A

Pricing

Simple, outcome-based pricing.

$0.99

per resolution

Minimum commitments apply

Se demo

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The Sweo $1M Guarantee

Love Sweo or your money back

Sweo is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Sweo Million Dollar Guarantee.

If you sign up for Sweo and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.

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If you sign up for our Sweo Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.

Eligibility criteria:

We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.

Apply now

Get Sweo and keep your team on Salesforce