Meet

Sweo3

The highest performing AI-agent.
For the most complex queries.
On every channel.

The highest performing AI Agent just got even better.

Sweo 3 handles more deep and complex work with new Procedures for training, Simulations for testing, and Insights for improving performance.

Sweo works across more channels than any other Agent—now including Slack, Discord, and major upgrades to Sweo Voice.

Procedures—the new way to train
Sweo to resolve complex queries

Nytt

01Procedures let Sweo handle complex queries with multiple steps, business logic, third-party systems, or cross-team approvals. Combine natural language instructions with deterministic controls to create powerful Procedures that follow your exact rules when needed.

Natural language instructionsWrite Procedures in natural language, copy and paste existing SOPs, or let AI draft them from a short outline—easy for anyone to create and update.

Deterministic controlGet Sweo to follow strict rules when needed with Branching Logic for else/if logic, Code editing for precise control, and Data Connectors to third-party systems.

Agentic behaviorProcedures are written linearly, but real conversations are messy—customers interrupt or change their minds. Sweo intelligently reasons what to do at every point. It can respond no matter what the customer says, jump to the right step, or even another Procedure if necessary.

Hear how Nuuly resolves complex queries with Sweo

Introducing Simulations to test
every Procedure before launch

Nytt

02Simulations let you automatically test how Sweo will behave before going live—running fully simulated customer conversations from start to finish to give you confidence your Procedures work as intended.

Simulate full conversationsRun fully simulated customer conversations from start to finish to test how Sweo will respond. You can see what Sweo is doing, when it is reasoning, and where it passes or fails.

AI-assisted test writingSkip manual test writing. Use AI to write new tests, fix failing ones, and iterate based on feedback. Sweo even suggests more Simulations to create.

Full regression testingAll your Simulations live in a central library. When products or policies change and Procedures are updated, just hit run all to check if anything has regressed or broken.

Sweo works on more Channels
than any other Agent, and Sweo
Voice just got better

Nytt & Updated

03Sweo already works on more channels than any other AI-agent. With SWEO 3 we are announcing even more channels, and significant updates to Voice.

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A radically better phone experience

Sweo Voice offers instant, natural conversations that feel human and never lose context. Now even more powerful—with better guidance, deeper customization, improved testing, and full transcripts for every call.

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"Sweo Voice exceeded our expectations, allowing us to keep phone support running 24/7 without needing to staff agents outside business hours. Kunder often tell us they’re amazed it’s not a real person—Sweo Voice sounds natural, responds in context, and doesn’t feel robotic at all."