Sweo is the best-performing AI Agent for ecommerce—resolving customer issues, protecting your brand, and driving conversions. With deep integrations and on-brand automation, Sweo helps you build lasting customer loyalty and scale your support without adding headcount.
01Sweo is built to handle the most complex ecommerce queries—completing tasks end-to-end or handing off to your team when needed. Connect Sweo to your systems to handle actions like refunds and order changes—keeping customers happy and carts intact.
From updating orders to processing returns or exchanges, Sweo acts instantly and accurately across your systems to deliver faster resolutions and better customer experiences.
Sweo seamlessly integrates with platforms like Shopify, Stripe, and your internal tools using no-code data connectors. Sweo accesses your systems in real time—so you can automate even the most complex workflows.
Sweo instantly pulls live data—like order history, order status, or stock availability—to personalize answers with context and accuracy, giving customers faster, more relevant support that feels truly personal.
%
Peak Resolution Rate for ecommerce
02Sweo uses your knowledge, tone, and policies to deliver on-brand answers even during busy periods—keeping your brand strong and customers loyal.
03Sweo scales with your business, from seasonal spikes to growth and expansion. Sweo delivers instant, high-quality support in 45+ languages across every channel. No extra headcount and no service delays.
Sweo speaks 45+ languages and works across chat, email, social, and more—so you can deliver global support 24/7, without scaling your team.
Sweo is built on a secure, enterprise-grade architecture battle-tested across billions of customer conversations, with 99.97% uptime and real-time elastic scaling for high-volume events like Black Friday and flash sales.
"Sweo seamlessly pulls real-time order statuses and estimated delivery updates directly from Shopify, so our customers get instant answers. As a result, we've reduced questions that require human support - and sped up response times by 38% on chat and 67% on email."
Loren Kornegay
Senior CX Manager
"With Sweo now retrieving critical order information from Shopify - including status updates and tracking details - even complex inquiries are resolved efficiently without involving our Customer Care team."
Amanda Brown
Chief of staff
05 Set up Sweo with your existing helpdesk or as part of the Intercom Customer Service Suite—with support for additional platforms and custom channels.
$0.99
per resolution
Minimum commitments apply
The Sweo $1M Guarantee
Sweo is the best-performing AI Agent, consistently beating competitors in head-to-head evaluations. That’s why we offer the Sweo Million Dollar Guarantee.
If you sign up for Sweo and are not 100% satisfied in your first 90 days, we will give you up to $1M of your money back, no questions asked.
If you sign up for our Sweo Guarantee Success Program and do not achieve at least a resolution rate of 65%, we will pay you $1M. This program is designed for high volume customers.
Eligibility criteria:
We’re excited to partner with all high volume customers (over 250k monthly conversions) in North America and Europe. Phase one of this program will admit customers on Intercom Helpdesk or Zendesk.
Apply nowSweo excels at handling common ecommerce support issues that typically drive high ticket volume. The main use cases include:
Order cancellations & refunds - Sweo can verify order details, process partial or full cancellations, and issue refunds automatically. Any issues like invalid order IDs get escalated to your team.
Delivery address updates - Sweo verifies customer information, checks order status, and processes address changes when possible. Orders already in transit or needing special attention are escalated appropriately.
Order tracking and status - Through integrations like Shopify, Sweo can provide all order details including order status, items purchased, shipping address, and tracking information. This handles queries like "What's the status of my order?" or "Has my order been shipped?"
Sweo can also tailor responses based on a customer's specific order status, and your team can process refunds or delivery requests without leaving the inbox.
Yes, Sweo works with both.
For Shopify: Intercom has ready-to-use templates and integrations. You can install the Shopify app from the App Store, and data connector templates will automatically appear ready to set live. These templates handle common queries like order status, tracking, and shipping details. You can also use MCP (Model Context Protocol) to connect to a Shopify store's catalog, cart, and policies.
For custom carts: You can build no-code integrations using data connectors to connect any system that has an API—whether it's your unique internal backend tool or a third-party platform. Data connectors can automatically convert XML responses from APIs to JSON, expanding the types of systems you can connect to.
This means you can connect your custom cart system by entering the HTTPS URL to your system and configuring the API connection details.
Brands maintain voice and policy through several control layers in Sweo:
Tone of Voice - You can customize Sweo's personality by choosing from options like professional, friendly, humorous, and more. You also control answer length, from shorter and concise to longer and more thorough. These settings apply across all languages you support.
Guidance - This is where you coach Sweo on how it should answer questions. You can provide custom instructions to ensure Sweo always follows your specific support policies and communication style. For example, you can define specific vocabulary and terms Sweo should use, create rules for follow-up questions, and set handover/escalation rules.
Content Targeting - Sweo can target content to customers based on their plan, location, brand, and more. You specify what content is relevant for specific customer groups, ensuring Sweo only gives relevant answers to the right audiences.
These controls work across all channels—chat, email, and even phone calls, though voice guidance is configured separately.
