Support
Effective day JANUARY 15, 2026
Support Tiers
SWEO offers the following support tiers:
- Standard Support: Email support with 24-hour response time during business hours.
- Priority Support: Email and chat support with 4-hour response time, 24/5.
- Enterprise Support: Dedicated support manager, 1-hour response time for critical issues, 24/7.
Support Scope
Support covers: platform configuration, troubleshooting, bug reports, and general usage questions. Support does not cover: custom development, third-party integration debugging, or training beyond standard documentation.