Service Level Agreement
Effective day JANUARY 15, 2026
Uptime SLA
SWEO guarantees 99.9% monthly uptime for production services. If uptime falls below this threshold, Customer may request service credits as described below.
Service Credits
Monthly UptimeService Credit99.0% – 99.9%10% of monthly fees95.0% – 99.0%25% of monthly feesBelow 95.0%50% of monthly fees