Support Policy
Effective day JANUARY 15, 2026
Overview
This Support Policy outlines the support services available to SWEO customers. Support is provided based on the Customer's subscription plan and selected support tier.
Response Times
PriorityStandardPriorityEnterpriseCritical (P1)4 hours1 hour30 minutesHigh (P2)8 hours4 hours2 hoursMedium (P3)24 hours8 hours4 hoursLow (P4)48 hours24 hours8 hours